Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use.
The term ‘Allaboutunderwear’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.
This site is operated by and the goods you purchase will be supplied by allaboutunderwear ("we").
1.1 Allaboutunderwear.com ("we", "us" or "our") provides the services available on the Site to you subject to the following terms and conditions (the "Terms and Conditions").
By accessing or using the Site, you are acknowledging that you have read, understand, and agree, without limitation or qualification, to be bound by these Terms and Conditions.
1.2 If you have any questions regarding the website or these terms and conditions, you can contact us at:
1.3 These Terms apply from 10 October 2013.
These terms and conditions are a legal agreement between us and apply to your use of our website including the sale of retail goods to consumers. You must read and accept all the terms and conditions contained in this agreement prior to buying goods from us.
We will acknowledge receipt of your order by sending you an automatically generated email accepting your order. With this email the contract will be concluded.
The contract will relate only to those specific goods which are referred to in our email confirming our acceptance of your order. You should read and check the details in this email to ensure that they are correct.
If the details in the email confirming your order are not correct, or if you are not satisfied with the details in the email, please contact us at
PO Box 15113
The contractual language is English.
We store the contract’s content and will send you the details of your order as well as our general terms via email. The details about your recent orders can be found in your customer login
We shall use our reasonable endeavours to ensure that the prices quoted on our site are correct. Information displayed on this site relating to pricing is subject to change by us without notice, but those on the site at the time of any order placed will be the prices applicable to that order.
Where the correct price of the goods is less than our stated price, we will charge the lower amount on dispatch. If the correct price of the goods is higher than the price stated on our site, we may, if possible, reject your order in our discretion, in which case we will notify you of such rejection and the correct price for the goods.
Unless stated otherwise, all prices include VAT (where applicable) but exclude delivery costs. Delivery costs can be looked up here Delivery & Returns. They will be notified to you separately before you submit your order and will be confirmed to you by email.
Information displayed on this site relating to availability is subject to change by us without notice. We cannot guarantee permanent or continuous availability of all products on this site. All orders are subject to availability at all times. We deliver within the United Kingdom, The EU and Internationally.
We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order on the site.
Delivery will be made according to the information on the product pages after your order is accepted. We are not responsible for any delay in delivery caused by the unavailability of someone to take delivery of the products. It is your responsibility to contact the post office or courier company as
applicable to arrange the collection or delivery of products that could not be delivered because you were unavailable.
Payment for goods can be made by one of the following payment methods:-
You have the right to cancel the purchase of a good without having to give a reason at any time within the “cooling off period” of seven working days, beginning on the day after you receive the goods.
You must notify us of your cancellation in writing or in another durable medium to our contact address.
If you are in possession of the goods you are under the duty to retain them and take reasonable care of them.You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the contract.
We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
When you return goods to us because you have cancelled the contract between us during the cooling off period we will process the refund due to you as soon as possible and, in any case,within 30 days of the day on which notice of your cancellation was given. We will refund the price of the goods in full, including the cost of sending the item to us.
If you are not satisfied with a product for any reason e.g. if it is not what you ordered, it is damaged or defective, or we have delivered an incorrect quantity, please return the product to us. Once we have confirmed the product defect or other problem, we will:-
provide a full refund for any goods that are damaged or defective, if this is within a reasonable time following the sale; or-at your option, repair or replace the goods at our cost (including the cost of postage), unless this would not be possible or would be disproportionately costly in the circumstances, in which case we will refund to you the amount paid for the goods in question. We will notify you of your refund via email within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via email that you were entitled to a refund for defective goods.
We will usually refund any money received from you using the same method originally used to pay for your purchase.
We reserve the right to cancel the contract between us if, for example:
If we do cancel your contract we will notify you by email and will re credit to your account any sum deducted by us from your credit or debit card as soon as possible but in any event within 30 days of your order.
You will become the owner of the goods you have ordered when they have been delivered to you and we have received clear funds in full payment
for the goods. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
We are not responsible if you cannot access the site properly or at all because of any event out-side our control, for example (without limitation) the performance of your or our ISP, your browser or the internet. This site relies in part on software to work. Whilst we will monitor the site, we cannot guarantee that the site or any individual feature of the site will be error free, available all the time and/or free from viruses. It is your responsibility to implement appropriate IT security safeguards (including an-ti-virus and other security checks) to satisfy your particular requirements as to the safety and reliability of content.
Nothing in these terms will affect any liability we may have:
(a) for fraudulent misrepresentation;
(b) for death or personal injury arising from our negligence:
(c) under Part I of the Consumer Protection Act 1987;
(d) for breach of any condition as to title or quiet enjoyment of or in relation to any goods supplied by us; or
(e) in relation to any other liability, including any liabilities under sale of goods or supply of services legislation, that may not by applicable lawbe excluded or limited.
We will have no liability to you for any delay in delivering goods you have ordered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes,lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, ex-plosion.
If any part of these terms is unenforceable, the enforceability of any other part of these terms will not be affected.
These terms are governed by English law.
Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by
English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident in Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland you may also bring proceedings in Scotland.
All notices you send us must be sent to the contact details on this site Contact Us. We may give notice to you at either the email or postal address you provide to us when making a purchase. [Notice will be deemed received and properly served 24 hours after an email is sent or three days after the date of posting of any letter.] In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an email that the email was sent to the specified email address of the addressee
Cookies are small files which are stored on a user's computer. They are designed to hold a modest amount of data specific to a particular client and website, and can be accessed either by the web server or the client computer. This allows the server to deliver a page tailored to a particular user, or the page itself can contain some script which is aware of the data in the cookie and so is able to carry information from one visit to the website (or related site) to the next.
To be able to purchase online at Allaboutunderwear and to make full use of personalised features, your computer or mobile phone will need to accept cookies. We use the information from cookies to improve your customer experience and offer you products we think you will like.
Our cookies don't store sensitive information such as your name, address or payment details but they allow us to access this information once you have signed in to your account. If you'd prefer to modify or delete cookies from Allaboutunderwear, you can use your browser to do this. Simply check the 'Help' menu of your particular browser to learn how to change your cookie preferences. However, please be aware that this action may prevent you from taking full advantage of a website
This website uses 'performance cookies' such as Google Analytics and Stat Counter.These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works. By using our website, you agree that we can place these type of cookies on you device.
For details of our Postage and Delivery conditions please refer to the Delivery and returns.
If your delivery address is within the United Kingdom, no additional taxes will be charged to you. If your delivery address is outside of the United Kingdom you may be subject to import duties and taxes (including VAT), which are levied once a delivery reaches your destination country. Any such additional charges must be borne by you. You should note that customs policies and practices vary widely from country to country.
We recommend that you contact your local customs office for information.Please note that when shipping goods from outside the United Kingdom, cross border shipments may be subject to opening and inspection by customs authorities. In respect of all goods dispatched to you to an address outside of the United Kingdom, you are deemed to be the importer of the goods and must therefore comply with all the laws and regulations of the country into which the goods are being delivered.